Shipping & Returns
As a beautiful and totally stylish women, we know that it is your prerogative to change your mind!
WE WANT YOU TO LOVE YOUR PURCHASE!
We understand that shopping online can be complicated at times BUT we are here for you and we will answer any questions you may have to help the process go in the right direction! Ulla-la Boutique and Gracie & Bo Kids are dedicated to building a trusted relationship with YOU, our valued customer so that you feel confident purchasing online through us!
We do our VERY BEST to ship your items the same day and at the very least we can guarantee they will be fulfilled and shipped out within 1-4 business days. If you were hoping to receive your purchase by a specific date please email us during our business hours of 10:00 am - 5:30 pm at: firstname.lastname@example.org and we can let you know if we can make that happen for you. All orders placed after 12pm MST on Fridays will ship out Monday. Please allow for an extra business day over Canadian holidays as Canada Post is not open on statutory holidays.
**$13.95 Flat Rate Shipping to most provinces in Canada
**FREE Local Pickup (Cochrane, Didsbury or Calgary)
**Spend $150 or more before GST and receive FREE SHIPPING
If an item(s) purchased just isn’t working out the way you hoped, here is our return or exchange policy below:
We will gladly offer you a store credit or exchange!
Items must be in new condition - no signs of wear, original tags attached (pinned on tags will NOT be accepted), unwashed, unaltered, stain free, makeup-free, smoke-free and deodorant and perfume free.
- Items purchased ON SALE are FINAL SALE no exceptions
- If you simply want to exchange for a different size, you can most certainly do that, when the product is available!
- Shipping charges are non-refundable.
- Merchandise must arrive back to us before we issue a store credit.
- Feel free to ship your returned merchandise at your own discretion but we do encourage you to use a form of delivery confirmation, as the responsibility of the item(s) is yours, at this point.
**If you're exchanging and worried about your new size/color being sold out by the time your package arrives, you may go ahead and place a new order for that item. You will be issued a REFUND back to your original payment form for that item when your return is processed. (This refund is for size/color exchanges ONLY, otherwise our policy is Store Credit).
- You’re welcome to reuse the package that your order arrived in - we don’t judge a package based on looks around here!
- Pretty pretty please inspect your order as soon as it arrives! If there happens to be an issue with anything, please contact us immediately so we can take good care of you!
- All approved refunds will be charged back to the card/account that was used in the initial purchase. No exceptions.
- Our inventory moves quickly, so we recommend purchasing the new size now. Return the original size to us within 7 days of ordering for a refund.
Please be aware that sale items are final sale, and not eligible for returns or exchanges.
Non-Returnable Items: There are certain items that cannot be accepted, the following are non-returnable:
- Clearance Items, Final Sale
- Cosmetics, Jewelry, Belts, Lingerie, Seamless Wear (Cami's Seamless Shirts, Seamless Tees etc. Leggings), Sunglasses, Bathing Suits, Silicone Bras, Bralettes, Bandeaus, Leotards, Leggings (including pleather), Yoga Pants, Hair Accessories, Hats, Beanies, Undergarments, Socks, Eyewear, Lotions, Perfume, Soaps and Gift Certificates Can NOT be returned or exchanged. We reserve the right to add any other items that have sanitary issues to the list at any time*
- Footwear must be returned in their original box UNWORN (any damage or obvious wear of the footwear will not be accepted), without damage to the original footwear box (we need the box to resell them) and mailed back over-boxed. .i.e., NO shipping labels, other marking on the outside of the footwear box will be accepted.
- Due to hygienic purposes, there will be NO EXCEPTIONS on these items.
- All merchandise must be returned in a saleable condition (unworn, unwashed, unaltered, smoke free condition with the original tags attached (not pinned on) - NO makeup or deodorant stains or odors.).
- Gift Certificates are NON-REFUNDABLE.
- We are happy to offer you a full store credit, please ensure you connect with us within 5 business days of the tracked delivery time. Please note we do not refund the costs to send the item back.
- You MUST communicate with the Ulla-La Boutique team within 5 business days of receiving your package should you wish to receive an exchange or store credit (ONLINE ONLY). That is a generous amount of time to try on, inspect and ensure you love your goods. If you do not communicate within that time frame, it is assumed you have fallen head over heels in love with your new item(s).
Upon arrival, your return will be processed within 1-3 business days. If it’s important that you know when your return arrived, please refer to your means of Delivery Confirmation (tracking number).
* NOTE: We GUARANTEE when your orders/gifts leave the Ulla-la Boutique headquarters they have been inspected and will arrive looking beautiful and professional. We cannot guarantee perfection especially when your package is in the delivery chain. Please, your understanding of this is most appreciated.
Questions? Shoot us a message under the “Contact Us” page and we’ll be sure to get back to you as soon as we can!
Canada Post will be your most cost-effective shipping option. Please use this below address when shipping back to us through Canada Post ONLY:
1814-20 St., Box 1948
If you use UPS, FedEx or DHL etc. please include this entire address:
We realize that shopping online isn't always easy so we promise to do our very best to make your experience with us a great one! We're human and can't possibly guarantee perfection, however, we can guarantee that you matter to us! We want your experience with Ulla-la Boutique to be uplifting and positive, whether you shop here online OR in any of our store front locations in Didsbury AB (Ulla-La Boutique and Gracie & Bo Kids), Cochrane AB (Ulla-La Boutique and Gracie & Bo Kids) or Calgary AB (StyleEnvy Clothing Co).